FAQ

The Gym

Is there a shower at Joe's Basecamp?

Yes. We actually think it’s the most powerful shower on the Northern Beaches, we love it 🙂

Is there parking at Joe's Basecamp?

Yes we have lots of parking. You can either park on the roof up the ramp in slots marked Unit 7 or park on the street. We are also a 3 minute walk from Warringah Mall and their Cross Street car parking.

Can I park in the ground-floor covered area?

No! That whole area is a loading bay. Do NOT park there regardless of any other cars being there. Likewise please do not park in the 3 Parking places under the ramp.

How early should I arrive before classes start?

We ask members to arrive 10 minutes before class times start so they can stow their gear and start rolling out. When the class starts the trainer will take you through a warm-up specific to that day’s class focus.

The program (training with injuries, blue square/black diamond, moderate program, corporate program,kids)

I'm not very fit right now and want to start training at Joe's but feel I need to be fitter to start. Is that an issue?

Everybody starts somewhere right? This is a very common question from people. We have members of all fitness levels, many who are just kicking off their health and fitness goals. Our program and coaching philosophy is designed to ensure we understand where your fitness levels start, and how to help you get the most out of your time in the gym.

How do I login or book into classes? Is there a mobile app?

As of December 2nd 2016 our class booking and schedule is managed by a system called Zenplanner. CLICK HERE to login 

Is my performance tested and how often?

The program is designed to run formal testing every 6 months on key cardio and strength exercises.

How do I track my performance?

You can track your performance every day on your ‘Strength Cards’. Right now this is old school pen and paper, will be implementing a performance tracking platform shortly. Members also use their own mobile apps to track performance.

How do I book in for Altitude training sessions?

We will plan and schedule your Altitude Training sessions in line with your specific goals. Please get in touch via phone or email or have a chat with the team to book in for your Altitude Training sessions.

Who is Milo?

Milo is the Basecamp mascot and if your shoes ever go missing he has likely taking them for a walk. He doesn’t bite but he does snore and occasionally farts.

Memberships

How do I change my membership details?

Please email all membership change requests to membership@joesbasecamp.com.au. The team will deal with these within 24 hours.

Is there a membership contract?

Basecamp memberships can be contracted for periods of 3, 6 and 12 months which qualifies you for monthly membership discounts (10%, 15%, 20% respectively). Contracted memberships are paid up-front.

Can I put my membership on hold?

Rolling month-to-month membership can not be put on hold but contracted memberships can be put on hold. 2 week, 1 month or 2 month hold periods based on the 3, 6 or 12 month respective memberships. These hold periods have a 2 week minimum.

Are membership discounts available?

Yes we provide membership discounts for couples who join together (10%) and also discounts to Emergency Services, Medical or Military personnel (10%). Students also receive a 10% discount.

What other fees are there on membership I should be aware of?

We recommend you pay by direct debit as this doesn’t incur fees. If you would like to pay by credit card we charge a 2.2% credit card processing fee per transaction to cover those costs.

How we do it at Joe's Basecamp

Signing In for Class

You must sign up and sign in for classes on Zen Planner. This is to help us track attendance and make sure that class sizes are manageable. You should sign in for Strength and Conditioning Classes, Precision Classes, Altitude Training and any events that we host. If you are having trouble with any login details etc please contact membership@joesbasecamp.com.au

Upgrade/Downgrades/Discounts

Upgrade/Downgrade requests must be made at least 3 days in advance of your credit card processing date and in writing/email so that we have time to make the necessary changes before your next bill. Requests must be submitted to membership@joesbasecamp.com.au.

Membership Holds

Contracted memberships can be put on hold for 2, 4 or 8 week hold periods based on the 3, 6 or 12 month respective memberships. These hold periods have a 1 week minimum. Hold periods will extend the member’s current membership by the hold timeframe, but payments will continue on the regular agreed schedule.

Refunds/Cancellations/Renewal

Renewal: Once your membership term has expired, you will need to renew your membership. All renewals are subject to changes in membership rates.
Early Cancellation Charge: Upon early cancellation you will be required to pay a one-time charge of 40% of your membership value of the remaining months, plus any required credit card processing charges.
Membership cancellations must be submitted 30 days prior to the credit card processing date. We do request that you provide a reason for cancellation for our tracking purposes.
It is your responsibility to give us written notice 14 days in advance to membership@joesbasecamp.com.au. Once a payment has been charged to your credit card, we will not refund it. We will not provide refunds retroactively for any cancellation requests.
Deleting your payment information from the MindBody system does not cancel your membership. Membership cancellations are only processed by sending an email to membership@joesbasecamp.com.au
Refunds: Once a membership has been submitted and processed we do not offer any refunds. Any and all memberships are non-refundable and non-transferable. When you first sign up you can cancel within 24 hours of the 1st day of class and still receive a refund.

We do not provide refunds if you do not use your membership.

Subject to Change
Joe’s Basecamp reserves the right to make any and all changes to the terms and conditions.

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Glossary

Lingo you'll hear and wonder what they're talking about?

Rolling Out = Use the foam rollers to warm up your muscles before the class starts.

WOD = ‘Workout of the day’ that will be posted on the white board. Will include the Black Diamond / Blue Square workout options.

RX = perform the WOD as written on the board with no modification or reduction in weights.

RM = Rep Max. The amount of repetitions of an exercise you can perform at a certain weight. E.g. your 1 Rep Max (1RM) will be a different weight from your 5 Rep Max (5RM).

AMRAP = As many rounds as possible.

EMOM = Every minute on the minute

Tempo = The timing element of the exercise.

Bands = These are big elastic bands and there are a variety of thicknesses that are used by everyone depending on the exercise or stretch being performed. You’ll be instructed on when and how to use them.

Double Under (DU) = When skipping, allow the rope to pass under your feet twice while you’re still in the air. As an alternative, you can do three single unders for every DU that is required (e.g. 20 DUs = 60 SUs).

Burpee = everyone loves burpees, a plyometric bodyweight exercise that is horrible Birthday = an excuse to do Burpees…. if its your birthday expect to do burpees